Front Desk Supervisor

About the role

Welcome to Hotel Murano, a distinguished property within the Pyramid Global Hospitality portfolio. As a Front Desk Supervisor, you will play a pivotal role in enhancing the guest experience and supporting the team.

Responsibilities

• Provide exceptional customer service by engaging guests and addressing their needs.
• Ensure proper credit is received, special requests are noted and fulfilled, and accurate information is established during check-in.
• Resolve problems and “WOW” guests through recovery when issues arise.
• Supervise daily shift processes, ensuring adherence to standard operating procedures.
• Train, direct, resolve issues/problems, and coach the front desk team members to maintain a quality operation.
• Maintain the Sundries shop, managing inventory and ordering as necessary.
• Communicate all pertinent information to the manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

• Available to work a flexible schedule, including nights, weekends, and holidays.
• Must have a high school diploma or equivalent.
• Previous hotel or resort experience is preferred.
• A strong desire to make an impact on others.
• An outgoing and engaging personality.
• Excellent computer skills.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced setting.

Benefits

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan
• PTO
• Employee Room Rate Discounts