Front Desk Supervisor
About the role
We are seeking a highly motivated individual to join our Front Desk team as Front Desk Supervisor at Wayfinder Bishop. Located in the scenic Bishop, CA, our property offers 87 inviting guest rooms and 600 sq ft of flexible meeting space.
Responsibilities
- Help guests discover their "Wanderlust" experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems and "WOW" guests through recovery when things aren’t quite right
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Maintain the Sundries shop, keeping up with inventory and ordering as necessary
- Train all new Front Desk Agents to provide exceptional customer service
- Promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Be knowledgeable of all emergency procedures and policies
- Maintain house bank
- Communicate all pertinent information to manager on duty
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Aid other departments as needed
Qualifications
- Must be available to work a flexible schedule to include nights, weekends and holidays
- High school diploma or equivalent
- Previous hotel or resort experience preferred
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
Compensation
$24.50 - $25.50 per hour
Benefits
Our benefits package includes a 401k with a company match and recognition programs tailored to celebrate your dedication.
Skills
Customer service, engagement, problem-solving, leadership, training, communication, multitasking, computer proficiency, adaptability, and teamwork.
Benefits
Comprehensive health insurance, retirement plans, paid time off, professional development opportunities, and a supportive work environment.
Pay
$24.50 - $25.50 per hour
Schedule
Flexible schedule to include nights, weekends, and holidays
Company Information
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.