Front Desk Supervisor

About the Role

A Kolter Hospitality Lead Gallery Host delivers service excellence to guests by creating a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position manages front desk and food and beverage operations for the hotel.

Responsibilities

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle all guest issues courteously and efficiently, ensuring satisfactory problem resolution.
• Assist guests with check-in and check-out processes.
• Ensure meeting rooms are set up and serviced according to banquet event order (BEO).
• Manage Food & Beverage inventory and ordering.
• Oversee FIFO (first in/first out) process with Food & Beverage.
• Ensure compliance with company policies related to financial record keeping, money handling, and licensing, including timely and accurate reporting of financial information.
• Ensure daily arrival of VIPs, special request rooms, and long-stay guest rooms are pre-blocked in advance.
• Communicate with other departments to coordinate and follow up on all guest and room information.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving workplace problems.
• Remain positive and helpful in a fast-paced environment.
• Commit to the success and growth of the company.
• Act honorably, even when unobserved.
• Demonstrate eagerness to grow and develop within the company.
• Passionately provide personalized guest service.