Front Desk Supervisor

Assist in leading the team by creating a warm, inviting, and memorable experience for owners and guests. Participate in hiring, training, evaluation, and supervision of all front desk personnel. Provide ongoing training, coaching, and counseling to ensure staff commitment to service expectations through observation, communication, and recognition.

Responsibilities

• Assist the Front Desk Manager in ensuring front desk business transactions (check-ins/outs, etc.) are completed in accordance with company standards.
• Lead the front desk team to provide an exceptional and memorable vacation experience for all guests, including coaching, ongoing training, and counseling.
• Assist the Front Desk Manager in creating and implementing action plans to increase departmental scores.
• Assist the Front Desk Manager in producing management reports on a weekly or monthly basis.
• Complete other projects as assigned by the General Manager or Front Desk Manager.
• Observe and provide direct constructive feedback to employees.
• Use problem-solving skills to achieve positive outcomes in adverse guest and employee situations.
• Effectively communicate within the Front Office and with partners such as Maintenance, Housekeeping, and Activities.
• Collaborate with the Front Desk Manager to create and implement goals and plans to develop staff to exceed guest and owner expectations.
• Assist in training all new team members and certifying them in processes.

Requirements

• High school diploma; college degree preferred or relevant experience.
• Previous experience in a Front Office, Reservations, or Customer Service at a timeshare resort (ideal); experience in a same-sized hotel or resort will be considered.
• Orientation to Orange Lake’s unique computer system required.
• Must have extensive experience working in a property management system environment.
• Proficient in Microsoft Word and Excel.
• Excellent guest and employee relations skills.
• Exceptional verbal and written communication skills.

Benefits

• Growth opportunities and job stability
• 401K retirement plan
• Comprehensive benefits: Medical, Dental, and Vision plans
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Discounted vacations using ClubGO and more

Pay

$18–$22 per hour