Front Desk Supervisor

Description

Gravity Haus is seeking an energetic and service-driven Front Desk Supervisor to support the daily operations of our front desk and deliver exceptional guest and member experiences. This role plays a key part in ensuring smooth hotel operations, leading the Front Desk Specialists, and elevating hospitality standards across the property.

Key Responsibilities

• Lead day-to-day guest experience operations, ensuring exceptional service standards across the property and creating memorable guest and member experiences
• Cook up and execute on-property events, community activations, and in-house marketing initiatives while partnering with local community channels and social media resources to promote offerings
• Serve as a primary point of contact for guests and members, assisting with reservations, pre-arrival planning, check-in/check-out, room assignments, guest requests, billing concerns, and post-stay follow-up
• Education guests on Gravity Haus membership offerings, property amenities, and community programming
• Partner cross-functionally with Front Desk, Food & Beverage, Housekeeping, Engineering, and Membership teams to ensure smooth daily operations and a seamless guest experience
• Schedule, train, coach, provide performance feedback, and develop team procedures, checklists, and service standards
• Support operational administration including forecasting hotel volume, tracking member stays and pet fees, inventory management, ordering, invoices, and reporting needs
• Utilize hotel systems and tools including PMS platforms, Google Business pages, Slack communication channels, and membership systems to support efficient operations
• Drive revenue and engagement across the Gravity Haus portfolio through hospitality, community building, and guest relationship management
• Be an active ambassador of the Gravity Haus brand by bringing energy, personality, and a community-focused mindset to every interaction

What We're Looking For

• 1+ years of hotel front desk or hospitality experience preferred
• Prior supervisory experience is a plus but not required with strong leadership qualities
• Strong communication skills and comfort using hotel/PMS platforms
• A guest-first mindset and genuine enthusiasm for hospitality
• Thrive in a fast-paced environment and solve problems calmly and creatively
• Build strong working relationships across departments and collaborate naturally
• Stay organized, think ahead, and manage shifting priorities with ease
• Inspire teamwork and help others grow through coaching and real-time feedback
• Able to work a flexible schedule including weekends and holidays
• Comfort using hospitality systems (PMS, OpenTable, Slack, or similar)
• A passion for the outdoors, wellness, and a sustainable lifestyle

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 50 lbs occasionally
• Flexibility to work weekends, holidays, and varying shifts as needed

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living. At the heart of everything we do are our core values, which guide our culture, service, and growth: Keep Growing, Bring Others Along, Create Powerful Moments, Be “All-In” + Go the Distance, Make it Better than You Found It. We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

• Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more
• Part-time team member benefits vary
• Salary Description: $22.00-$25.00/hr plus tips