Supervisor
Supervise daily wheelchair assistance operations
Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.
Ensure passengers requiring mobility assistance receive timely and professional service.
Maintain accurate operational reports, staffing records, and incident documentation.
Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.
Monitor employee performance and provide coaching, training, and development
Address escalated passenger concerns and resolve customer service issues professionally.
Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.
Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.
Ensure proper handling and maintenance of wheelchairs and mobility equipment
Perform other duties as requested.