SUPERVISOR

Key Responsibilities

• Responsible for coordination of day-to-day operations of multiple contracts and multiple locations.
• Aid Contract Manager in developing and monitoring production procedures for assigned contract(s).
• Ensure that production goals outlined in contract specifications are met and established for assigned contract(s).
• Ensure that quality goals outlined in contract specifications are met and established for assigned contract(s).
• Supervise the activities of all subcontractors for assigned contract(s).
• Aid Contract Manager in monitoring compliance with all applicable agencies, state, and federal regulations.
• Be able to fill in as necessary in day-to-day Imaging Tech duties required by the contract.
• Oversee and provide support to team leaders regarding production workflow processes.
• Provide production reports to the Contract Manager or designee as required.
• Oversee and provide support to team leaders regarding accuracy rates and quality of work processes.
• Conduct system audits and regular quality assurance checks; work with Team Leaders to make and implement recommendations for corrections.
• Run misc. software reports as requested.
• Implement department and agency policies and procedures.
• Responsible for all necessary personnel documentation to be accurate and updated consistently.
• Act as secondary account manager/customer service rep for each assigned contract(s).
• Responsible for monitoring the performance of all hardware and software under iScan.

Supervision Exercised

• The Site Supervisor manages all employees assigned to customer location.

Supervision Received

• The Site Supervisor reports to the Contract Manager assigned to the customer location.

Physical Qualifications

• This position must have the ability to communicate information and ideas so others will understand.
• Must be able to exchange accurate information in these situations.
• While performing the duties of this position the employee will constantly operate a computer and other office productivity equipment.
• This position requires standing, moving, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, and the ability to drive agency vehicles.
• Frequently may be required to move/lift to 20 pounds.

Qualifications

• HS Diploma or equivalent required.
• 5 years prior experience in contracts.
• Superior Customer Service Skills.
• 3 years prior supervising experience.
• Budgeting/financial experience a plus.
• Experience in a production environment required.
• Ability to travel to multiple sites required.
• Ability to relate well to staff and board members of different races, ethnicities, genders, sexual orientations, socioeconomic backgrounds, and religions.