Front Desk Supervisor

Essential Job Duties/Responsibilities

• Leads a team of Care Facilitators and other front desk staff.
• Sets performance goals, develops top talent, and implements progressive improvements when needed.
• Engages and develops team members by providing clear onboarding expectations, promoting team member development and retention through regular facilitated coaching and leadership rounding.
• Ensures operational excellence by consistently executing the core model, following Center Playbook procedures, and maintaining focus on patient retention and positive customer experience.
• Schedules patients efficiently using enterprise scheduling templates, ensuring 100% patient assignment and scheduling, and addressing IP/ER discharge follow-ups promptly.
• Supports PCP scheduling by ensuring appropriate blocks are in place and managing double/over/under booking, closing scheduling gaps in a timely manner.
• Manages patient VIP experience from entry to exit, ensuring a pleasant and memorable experience for all patients and their families.
• Maintains OSHA, clinical, and quality standards by monitoring performance and implementing corrective action plans when needed.
• Handles escalated patient issues, concerns, and disputes by serving as the first point of contact and resolving them promptly.
• Supports the patient VIP experience by assisting with new patient paperwork and tours.
• Performs other duties as assigned and modified at manager’s discretion.

Knowledge, Skills And Abilities

• Strong business acumen and acuity.
• Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes, and procedures.
• Understanding of regulatory standards, various local, state, and federal laws applicable to the business and where to find information on standards and interpretations.
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.
• Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives.
• Strong leadership, training, written, and verbal communication, and interpersonal and presentation skills to drive results.
• Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems.
• Skilled in operating phones, personal computers, software, and other basic IT systems.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook, plus a variety of other word-processing, spreadsheet, database, email, and presentation software.
• Ability to communicate with employees, patients, and other individuals with a professional and courteous manner.
• Spoken and written fluency in English.

Education And Experience Criteria

• A high school diploma or GED equivalent required.
• Some college coursework preferred.
• A minimum of 3 years’ work experience in a medical facility required.
• BLS for Healthcare Providers certification desired.

Pay Range

$20.2 - $28.83 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

Employee Benefits

Click here to view employee benefits.

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.