Front Desk Supervisor

About the role

At Hilton Franklin Cool Springs, every guest’s stay begins with a welcome—and you will help set the standard. This is an exceptional opportunity for a hospitality professional who thrives on leading people, solving problems with confidence, and turning everyday arrivals into memorable first impressions. Located in one of Middle Tennessee’s most desirable business and leisure destinations, Hilton Franklin Cool Springs places guests close to the energy of Cool Springs and the distinctive charm of historic downtown Franklin. Join a team that brings the warmth, professionalism, and world-renowned service of the Hilton name to every interaction.

You will play a visible leadership role at the heart of the hotel, guiding front desk operations while ensuring guests receive attentive, polished, and personalized service. From business travelers visiting the Cool Springs corridor to guests discovering Franklin’s celebrated Main Street, music heritage, and Southern hospitality, you will help create stays worth remembering.

Responsibilities

• Lead, support, and motivate a high-performing front desk team.
• Oversee daily front desk operations, including arrivals, departures, guest requests, and shift coverage.
• Train, coach, and mentor team members to deliver Hilton-level hospitality.
• Respond to guest questions and concerns promptly, professionally, and with a commitment to resolution.
• Maintain high standards for accuracy, efficiency, presentation, and guest satisfaction.
• Partner with hotel leadership and other departments to create a seamless guest experience.

Qualifications

• Previous customer service experience required; hotel front desk or supervisory experience is strongly preferred.
• Excellent communication, interpersonal, and leadership skills.
• Ability to prioritize multiple responsibilities while maintaining attention to detail.
• A professional, welcoming presence and a sincere passion for exceptional hospitality.
• Confidence in resolving guest concerns with empathy, discretion, and urgency.

Benefits

• Life insurance
• Short-term and long-term disability coverage
• 401(k) plan
• Supplemental insurance options
• Professional growth and development opportunities
• Hilton travel discounts

Pay

Compensation based on experience.