Front Desk Specialist - USFTGP South Tampa

Patient Check-In and Check-Out

• Utilizes EPIC for patient check-in and check-out processes.
• Verifies patient demographics and insurance information.
• Collects co-payments and provides receipts.
• Processes required appointment paperwork for physicians and nurses.
• Supports patient flow by assisting upon arrival and answering questions.
• Documents all relevant patient information in EPIC.
• Completes patient scheduling tasks and reconciles daily payments.
• Closes financial activities at the end of each shift.

Essential Functions

• Ensures accuracy and efficiency in patient check-in and check-out processes in EPIC.
• Screens scheduled patients for required pre-certifications, authorizations, and referrals.
• Provides educational support on financial policies as needed.
• Answers, screens, and routes telephone calls for timely communication.
• Supports patient flow by assisting upon arrival and answering questions.
• Maintains a positive patient experience by following safety protocols and emergency procedures.
• Provides excellent customer service at all times.

Qualifications

• High School Diploma or Equivalent.
• Experience in a healthcare, medical office, clinic, or customer-facing administrative environment.
• Performing front desk or patient service duties.