Front Desk Specialist

About the role

The Front Desk Specialist serves as the front-of-the-house liaison to facilitate an exceptional guest experience. This individual will serve as the primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check-out processes.

Responsibilities

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary;
• Creates and issues keys while ensuring the safety and security of all owners and guests;
• Safeguards house bank, performs end of day reporting of receipts, and cashes owner/guest checks;
• Calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation;
• Communicates with Housekeeping, as appropriate to expedite the cleaning of units;
• Supports the Marketing Face to Face team during the check-in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns;
• Assists guests with various questions and concerns.

Requirements

• High School Diploma or GED equivalent or an equivalent combination of training, education and experience;
• A minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment;
• Bilingual a plus;
• Clear understanding of timeshareware applications;
• Basic knowledge of office equipment;
• Effective working relationships with co-workers and leaders;
• Organizational skills;
• Verbal and written communication skills;
• Open availability and ability to work weekends and holidays.

Qualifications

• A commitment to providing outstanding customer service;
• Knowledge of Microsoft Office Suite;
• Ability to establish and maintain effective working relationships;
• Strong organizational skills;
• Excellent verbal and written communication skills;
• Fluent in the English language.