Front Desk Specialist Part-Time -Holiday Hills Resort

Open availability required, including weekends and holidays. Primary shift is 2:30 PM – 11 PM.

Benefits

• Comprehensive benefits: medical, dental, vision, and prescription coverage
• Employee Assistance Program (EAP)
• 401K with company match
• Plenty of PTO
• Heavily discounted hospitality stays and company perks website
• Tuition assistance
• Growth opportunities and stability

Responsibilities

• Serve as the front-of-house liaison to facilitate an exceptional guest experience
• Act as the primary point of contact for guests checking into the resort and for all folio transactions and check-out processes
• Run, review, and print reports to complete daily assignments
• Support the Marketing Face-to-Face team during check-in by providing additional time and attention to owners or guests requiring more information or assistance with room assignment concerns
• Assume a position of technical and service expert for business center and resort Wi-Fi access to ensure great first and last impressions
• Handle folio posting, cash handling, and key control
• Assist guests with various questions and concerns
• Facilitate the overall guest experience from check-in through check-out, including handling complex technical tasks such as room changes, inventory moves, and folio adjustments
• Create and issue keys while ensuring the safety and security of all owners and guests
• Communicate with Housekeeping, Maintenance, and Custodian to expedite cleaning, repairs, and other requests
• Ensure each interaction exceeds the expectations of owners and guests
• Answer all guest inquiries; if unable to respond as an expert, identify appropriate resort personnel to assist
• Clarify needs and react accordingly, recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction
• Maintain and be responsible for a house bank, perform end-of-day reporting of receipts, and cash owner/guest checks
• Calculate visit costs, verify customers’ credit, and establish payment methods for accommodations
• Perform other duties as assigned

Requirements

• High School Diploma or GED
• Minimum of one year of customer service experience, preferably in a resort/hotel
• Bilingual is a plus

Qualifications

• Commitment to providing outstanding customer service
• Knowledge of Microsoft Office Suite
• Able to acquire a clear understanding of timeshare software applications
• Basic knowledge of hardware and peripheral devices
• Ability to establish and maintain effective working relationships with co-workers and leaders
• Strong problem-solving skills
• Capable of seeing a task through to completion
• Strong organizational skills
• Excellent verbal and written communication skills
• Fluent in the English language
• Professional business appearance and upbeat, pleasant personality

At Holiday Inn Club Vacations, we believe in strengthening families and look for individuals who exhibit courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. We need individuals who are passionate in life and bring those qualities to work every day, instilling confidence, trust, and respect in those around them while encouraging success and building relationships.