Front Desk Specialist- Normandy
Angel Kids Pediatrics · Jacksonville, FL · 1 mo ago
On-siteOTHRFull-time
We need to output HTML fragment with sections: About the role? The description includes summary paragraph. We can have for section headings. Use
About the role
with summary. ThenResponsibilities
with list of duties. ThenQualifications
with list of qualifications and competencies? Could combine. Also maybeEducation and Experience
. Also maybeWork Environment
etc. But we must only include sections when posting has real specific content. The posting includes: Summary, DUTIES AND RESPONSIBILITIES, QUALIFICATIONS (including competencies), Education and Experience, Additional Duties (Travel, Supervisory Responsibility), Work Environment, Physical Demands, Position Type/Expected Hours of Work. Also includes EEO boilerplate which we should remove. Also includes "Additional Duties Travel: Travel is primarily local during the business day Supervisory Responsibility: None". We can include that maybe under Additional Duties. But we need to avoid filler like "not specified". All content is specific. We need to use for section headings. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID/requisition numbers as headings.
We need to preserve all substantive information; do not invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
Thus we need to strip EEO paragraph. Also maybe "Equal Employment Opportunity" etc. Also "Additional Duties Travel: Travel is primarily local during the business day Supervisory Responsibility: None" is not boilerplate; keep.
We need to decide sections: About the role (summary), Responsibilities (duties), Qualifications (skills/competencies), Education and Experience, Work Environment (including Physical Demands?), Additional Duties (Travel, Supervisory Responsibility), Position Type/Expected Hours of Work (schedule). Benefits, Pay not present, so omit those sections.
We must not create sections with filler like "commensurate with experience". Not present.
We need to ensure we don't create empty sections.
Let's extract content.
Summary paragraph: "As the largest pediatric clinic in Jacksonville, serving 10 locations with nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not limited to just doctor office visits during regular business hours. We believe that by providing excellent medical care in a family and community-based environment that we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment. Angel Kids Pediatrics is seeking a full-time Front Desk, to join our team located in Jacksonville. This position is responsible for serves as initial contact for all patients visiting office."
We can keep that as prose under About the role.
DUTIES AND RESPONSIBILITIES list: each bullet starts with a verb. We'll put each as
- .
List:
- Answers, screens, and directs calls on multiline phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
- Schedules patient appointments.
- Clears Faxes each morning and delivers to appropriate practitioner.
- Meets and greets patients; announces, directs, and/or escorts to appropriate area.
- Composes and types routine correspondence as required.
- Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
- Collects co pays deductibles and all outstanding balances.
- Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
- Inputs patient information and demographics into computer system.
- Validates insurance, and PCP.
- Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
- Performs other related duties as assigned by management.
QUALIFICATIONS: list of bullet points (Commitment to excellence... etc). Also competencies list (Teamwork, Customer Service, Interpersonal Skills, Oral Communication, Diversity, Ethics, Professionalism, Adaptability, Attendance/Punctuality, Dependability). Those are also qualifications/skills. We can combine them under Qualifications as a list, maybe separate subheadings? But we only allowed
for section headings; we could have multiple sections: Qualifications, Competencies. But we need to avoid thin sections. Could combine all under Qualifications.
Education and Experience: list:
- High school diploma/GED
- Preferred Education and Experience Medical Receptionist: 1 year (Required)
- Checkout: 1 year (Preferred)
- Insurance Verification: 1 year (Required)
- MOA Certificate from accredited program
We could format as list.
Additional Duties: Travel: Travel is primarily local during the business day; Supervisory Responsibility: None.
Work Environment: "This position operates in a professional medical office environment. This profession also operates in a fast paced, highly customer service environment, working with children and family or guardians. This role routinely uses standard office equipment such as laptops and computers as well as medical equipment."
Physical Demands: list of physical demands.
Position Type/Expected Hours of Work: "This is a full-time position. Days and hours of work vary Monday through Friday, 8:00 a.m. to 7 p.m. and Saturday and Sunday 8:45 a.m. to 4 p.m. This position will require weekend and holiday hours in rotations."
We should not include boilerplate like EEO.
Now produce HTML.
We'll start with About the role
...summary...
Then Responsibilities
...list...
Then Qualifications
...list of qualifications and competencies...
Then Education and Experience
...list...
Then Additional Duties
Travel: Travel is primarily local during the business day. Supervisory Responsibility: None.
Then Work Environment
...work environment text...
Then Physical Demands
...list physical demands...
Then Schedule
...position type/hours...
We must not create Pay or Benefits sections.
Check for any duplicated lines: we have not duplicated.
Now ensure we preserve all substantive information. Let's copy exactly.
Summary: need to keep as is, but fix grammar? We must not invent or summarize away detail; we can keep as is, maybe minor punctuation okay. We'll copy the summary sentences exactly as given.
Let's extract summary exactly:
"As the largest pediatric clinic in Jacksonville, serving 10 locations with nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not limited to just doctor office visits during regular business hours. We believe that by providing excellent medical care in a family and community-based environment that we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment. Angel Kids Pediatrics is seeking a full-time Front Desk, to join our team located in Jacksonville. This position is responsible for serves as initial contact for all patients visiting office."
Note there is a grammar error "should not limited". We keep as is.
Now DUTIES list: copy each line exactly as in posting.
Let's copy:
- Answers, screens, and directs calls on multiline phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
- Schedules patient appointments.
- Clears Faxes each morning and delivers to appropriate practitioner.
- Meets and greets patients; announces, directs, and/or escorts to appropriate area.
- Composes and types routine correspondence as required.
- Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
- Collects co pays deductibles and all outstanding balances.
- Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
- Inputs patient information and demographics into computer system.
- Validates insurance, and PCP.
- Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
- Performs other related duties as assigned by management.
Note "Clears Faxes" capital F; keep.
Now QUALIFICATIONS list: The posting has:
Commitment to excellence and high standards
Excellent written and oral communication skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Strong organizational, problemsolving, and analytical skills
Ability to manage priorities and workflow
Excellent customer service skills
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor
Ability to effectively communicate with people at all levels and from various backgrounds.
Bilingual skills a plus.
Competencies TeamworkBalances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Customer ServiceManages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal SkillsFocuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral CommunicationSpeaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
DiversityDemonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassmentfree environment; Builds a diverse workforce.
EthicsTreats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
ProfessionalismApproaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
AdaptabilityAdapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/PunctualityIs consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
DependabilityFollows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Note there is no punctuation between some headings and text (e.g., "Competencies TeamworkBalances..."). We'll keep as is.
We could split each competency as separate list items? The instruction: use - for any list of duties/requirements/benefits. So we should treat each bullet as a list item. The qualifications list includes lines; we can make each line a
- . For competencies, they are grouped under a heading "
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID/requisition numbers as headings. We need to preserve all substantive information; do not invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Thus we need to strip EEO paragraph. Also maybe "Equal Employment Opportunity" etc. Also "Additional Duties Travel: Travel is primarily local during the business day Supervisory Responsibility: None" is not boilerplate; keep. We need to decide sections: About the role (summary), Responsibilities (duties), Qualifications (skills/competencies), Education and Experience, Work Environment (including Physical Demands?), Additional Duties (Travel, Supervisory Responsibility), Position Type/Expected Hours of Work (schedule). Benefits, Pay not present, so omit those sections. We must not create sections with filler like "commensurate with experience". Not present. We need to ensure we don't create empty sections. Let's extract content. Summary paragraph: "As the largest pediatric clinic in Jacksonville, serving 10 locations with nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not limited to just doctor office visits during regular business hours. We believe that by providing excellent medical care in a family and community-based environment that we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment. Angel Kids Pediatrics is seeking a full-time Front Desk, to join our team located in Jacksonville. This position is responsible for serves as initial contact for all patients visiting office." We can keep that as prose under About the role. DUTIES AND RESPONSIBILITIES list: each bullet starts with a verb. We'll put each as
for section headings; we could have multiple sections: Qualifications, Competencies. But we need to avoid thin sections. Could combine all under Qualifications.
Education and Experience: list:
- High school diploma/GED
- Preferred Education and Experience Medical Receptionist: 1 year (Required)
- Checkout: 1 year (Preferred)
- Insurance Verification: 1 year (Required)
- MOA Certificate from accredited program
We could format as list.
Additional Duties: Travel: Travel is primarily local during the business day; Supervisory Responsibility: None.
Work Environment: "This position operates in a professional medical office environment. This profession also operates in a fast paced, highly customer service environment, working with children and family or guardians. This role routinely uses standard office equipment such as laptops and computers as well as medical equipment."
Physical Demands: list of physical demands.
Position Type/Expected Hours of Work: "This is a full-time position. Days and hours of work vary Monday through Friday, 8:00 a.m. to 7 p.m. and Saturday and Sunday 8:45 a.m. to 4 p.m. This position will require weekend and holiday hours in rotations."
We should not include boilerplate like EEO.
Now produce HTML.
We'll start with About the role
About the role
...summary...
ThenResponsibilities
- ...list...
Qualifications
- ...list of qualifications and competencies...
Education and Experience
- ...list...
Additional Duties
Travel: Travel is primarily local during the business day. Supervisory Responsibility: None.
ThenWork Environment
...work environment text...
ThenPhysical Demands
- ...list physical demands...
Schedule
...position type/hours...
We must not create Pay or Benefits sections. Check for any duplicated lines: we have not duplicated. Now ensure we preserve all substantive information. Let's copy exactly. Summary: need to keep as is, but fix grammar? We must not invent or summarize away detail; we can keep as is, maybe minor punctuation okay. We'll copy the summary sentences exactly as given. Let's extract summary exactly: "As the largest pediatric clinic in Jacksonville, serving 10 locations with nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not limited to just doctor office visits during regular business hours. We believe that by providing excellent medical care in a family and community-based environment that we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment. Angel Kids Pediatrics is seeking a full-time Front Desk, to join our team located in Jacksonville. This position is responsible for serves as initial contact for all patients visiting office." Note there is a grammar error "should not limited". We keep as is. Now DUTIES list: copy each line exactly as in posting. Let's copy: - Answers, screens, and directs calls on multiline phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager. - Schedules patient appointments. - Clears Faxes each morning and delivers to appropriate practitioner. - Meets and greets patients; announces, directs, and/or escorts to appropriate area. - Composes and types routine correspondence as required. - Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required. - Collects co pays deductibles and all outstanding balances. - Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized. - Inputs patient information and demographics into computer system. - Validates insurance, and PCP. - Demonstrates a high level of professionalism in dealing with confidential and sensitive issues. - Performs other related duties as assigned by management. Note "Clears Faxes" capital F; keep. Now QUALIFICATIONS list: The posting has: Commitment to excellence and high standards Excellent written and oral communication skills Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Acute attention to detail Strong organizational, problemsolving, and analytical skills Ability to manage priorities and workflow Excellent customer service skills Ability to understand and follow written and verbal instructions. Professional appearance and demeanor Ability to effectively communicate with people at all levels and from various backgrounds. Bilingual skills a plus. Competencies TeamworkBalances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Customer ServiceManages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal SkillsFocuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral CommunicationSpeaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. DiversityDemonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassmentfree environment; Builds a diverse workforce. EthicsTreats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. ProfessionalismApproaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. AdaptabilityAdapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/PunctualityIs consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. DependabilityFollows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Note there is no punctuation between some headings and text (e.g., "Competencies TeamworkBalances..."). We'll keep as is. We could split each competency as separate list items? The instruction: use- for any list of duties/requirements/benefits. So we should treat each bullet as a list item. The qualifications list includes lines; we can make each line a
- . For competencies, they are grouped under a heading "