Front Desk Specialist

This position requires adaptability to different situations and the hours may change in the future. Strong leadership, communication, and time management skills are essential, along with a detail-oriented and multi-tasking approach.

About the role

Responsible for quality, consistency, and overall customer service presentation to residents and guests. Maintains excellent knowledge of emergency response and access control procedures, electronic security control systems, logs, records, and forms for each building in span of control.

Responsibilities

• Assists in vacation, sick time, leave of absence, and last-minute shift coverage.
• Adheres to company policy in all assigned properties.
• Must have reliable transportation and communication.
• While on duty, must wear company-approved attire/uniform, follow dress code policy, and display identification badges at all times.
• Maintains and treats work areas in a neat and safe manner; adheres to all safety procedures and reports safety issues to the Property Manager immediately.
• Checks the fire alarm panel to ensure normal status; reports any troubles in writing to the Property Manager immediately.
• Works according to the schedule provided by the Director of Operations/Front Desk Coordinator, with close supervision.
• Responds to emergency situations within two hours of notification.
• Reports all complaints/issues to the Director of Operations/Front Desk Coordinator.
• On call 24/7 for emergencies and call-outs assigned by the Director of Front Desk Operations/Front Desk Coordinator, including weekends, nights, and holidays.
• May be assigned other duties and responsibilities as required.

Requirements

• High school diploma or equivalency required.
• Bachelor’s degree in Hospitality Management preferred.
• Two to three years of supervisory experience preferred.
• Proficiency in Microsoft Office Applications (Excel, Word, Outlook) preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills.
• Reliable transportation and ability to drive as required.

Physical Requirements

• Ability to lift 30–50 lbs.
• Work in an upright standing or sitting position for long periods.
• Handle, finger, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information verbally and in writing.
• Navigate the property/building quickly and easily as required.
• Complete all required forms.
• Possess knowledge of multi-building operations.
• Ability to work extended hours, nights, and weekends based on project requirements.

Pay

$20 hourly.

Benefits

As a full-time exempt associate, you will be eligible for:

• Comprehensive benefits, including multiple medical plans, dental, and vision.
• Time off benefits and paid holidays.
• 401k with company match.

Occasional travel may be required to attend training and other company functions.

Schedule

Varies.