Front Desk Specialist- Julington Creek

About the role

Angel Kids Pediatrics, the largest pediatric clinic in Jacksonville with 10 locations and nearly 45,000 patients, is seeking a full-time Front Desk Specialist. We provide excellent medical care in a family and community-based environment, upholding the highest standards of a patient-centered medical home. We are guided by equity, innovation, and inclusion, and are looking for individuals passionate about culturally relevant care, reducing health disparities, and fostering a diverse and inclusive team environment.

Responsibilities

• Serve as the initial contact for all patients visiting the office.
• Answer, screen, and direct calls on a multiline phone system; take detailed messages and forward calls to appropriate practitioners, voicemail, or pagers.
• Schedule patient appointments.
• Clear faxes each morning and deliver to appropriate practitioners.
• Meet and greet patients; announce, direct, and/or escort them to appropriate areas.
• Compose and type routine correspondence as required.
• Perform general clerical duties including filing, photocopying, faxing, and mailing.
• Collect co-pays, deductibles, and outstanding balances.
• Order and maintain supplies, arrange for equipment maintenance, and keep the reception area organized.
• Input patient information and demographics into the computer system.
• Validate insurance and primary care provider (PCP) information.
• Maintain a high level of professionalism when dealing with confidential and sensitive issues.
• Perform other related duties as assigned by management.
• Local travel during the business day may be required.

Requirements

• High school diploma or GED.
• 1 year of experience as a Medical Receptionist (required).
• 1 year of experience with checkout processes (preferred).
• 1 year of experience with insurance verification (required).
• MOA Certificate from an accredited program (preferred).
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Versatility, flexibility, and willingness to work within constantly changing priorities.
• Acute attention to detail and strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Excellent customer service skills.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to communicate effectively with people at all levels and from various backgrounds.
• Bilingual skills are a plus.

Skills

• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; prioritizes team success; builds morale and group commitments to goals; supports everyone's efforts to succeed.
• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
• Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens without interrupting; keeps emotions under control; remains open to others' ideas.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds well to questions.
• Diversity: Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Ethics: Treats people with respect; keeps commitments; inspires trust; works with integrity and upholds organizational values.
• Professionalism: Approaches others tactfully; reacts well under pressure; treats others with respect regardless of status; accepts responsibility for own actions; follows through on commitments.
• Adaptability: Adapts to changes in the work environment; manages competing demands; adjusts approach to fit the situation; deals with frequent change, delays, or unexpected events.
• Attendance/Punctuality: Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability: Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time.

Work Environment

This position operates in a professional medical office environment, often in a fast-paced, customer-service-focused setting working with children and their families or guardians. Routine use of standard office equipment such as computers and laptops, as well as medical equipment, is required.

Physical Demands

• Occasionally required to stand, walk, sit, use a keyboard, handle or feel objects, reach with hands and arms, balance, stoop, or kneel.
• Must occasionally lift or move up to 20 pounds.
• Exposure to bloodborne and airborne pathogens or infectious materials.
• Frequent exposure to loud noise such as crying, yelling, or screaming.

Schedule

This is a full-time position with the following expected hours:

• Monday through Friday: 8:00 a.m. to 7:00 p.m.
• Saturday and Sunday: 8:45 a.m. to 4:00 p.m.

Weekend and holiday hours may be required at certain locations.