Front Desk Coordinator

About the role

As a Front Desk Coordinator, you'll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Requirements

• A High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Qualifications

To succeed in this role, you should have high school diploma or equivalent, 1-5 years of customer service, insurance, or dental experience, familiarity with dental software, Microsoft Office, and a willingness to learn new programs, and strong communication, organizational, and multitasking skills.

Skills

• Excellent communication skills.
• Strong organizational and multitasking abilities.
• Familiarity with dental software and Microsoft Office.

Benefits

• Paid Time Off : Competitive PTO that grows with your career.
• Comprehensive Benefits : Including 401(k).
• Career Growth : Access to continuing education and development opportunities.
• Dynamic Environment : Work in an exciting, inclusive atmosphere that values individuality and teamwork.

Pay

$18.00-$22.00/hour based on experience.

Schedule

4 days a week rotation: 7:30am-6:00pm
Every other Saturday: 7:30am-2pm

North American Dental Group

North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.