Front Desk Specialist (Humble)

Patient Experience & Customer Service

Serve as the clinic’s first point of contact and set the tone for the patient’s visit. Provide a welcoming, professional, and supportive environment. Address questions, concerns, and complaints with empathy and clarity.

Patient Intake & Information Management

• Ensure accurate and complete patient information is collected and updated.
• Manage required forms, documentation, and EHR entries with precision.
• Maintain confidentiality and uphold privacy standards.

Appointment & Scheduling Coordination

• Schedule, confirm, and adjust appointments efficiently.
• Support patient flow by managing check-ins, check-outs, and walk-ins.
• Follow up on missed appointments and ensure daily schedules are fully dispositioned.

Communication & Team Support

• Maintain clear communication with clinical and administrative staff.
• Relay information that supports smooth care delivery and operational efficiency.
• Respond to EHR messages and tasks in a timely manner.

Insurance & Eligibility Verification

• Verify insurance coverage and eligibility prior to appointments.
• Assist patients with understanding general payment expectations.
• Clock with eligibility staff on admissions, renewals, and changes.

Administrative & Operational Support

• Answer phones, return messages, and document communications promptly.
• Maintain organized, clean, and welcoming front-of-house areas.
• Support basic administrative tasks such as supply tracking and payment collection.
• Provide cross-cover when needed to ensure continuity of operations.

Flexibility & Additional Responsibilities

• Provide cross-cover to other clinics as needed.
• Adapt to changing priorities and assist with tasks outside of routine responsibilities as needed.
• Perform additional duties or special projects assigned to support organization operations.

Education, Licensure/Certification

• High school diploma or GED required.
• Additional coursework or training in healthcare administration, customer service, or office management preferred.
• Professional certifications in medical office administration or customer service are a plus.

Experience, Skills/Abilities

• Minimum of 1 year of experience in a healthcare, customer service, or administrative setting.
• Experience working with patients, clients, or the public in a fast-paced environment preferred.
• Strong ability to multitask while maintaining accuracy and attention to detail.
• Demonstrated competency in communication, problem-solving, and maintaining professionalism under pressure.
• Soft skills such as empathy, adaptability, teamwork, and a service-oriented mindset.
• Proficiency with electronic health records (EHR) systems, scheduling software, and basic office technology and software preferred.
• Bilingual proficiency in English and Spanish is preferred to support effective communication with patients, though candidates who are not bilingual are still encouraged to apply.

Continuing Education And Training Requirements

Participates in all required training and continuing education as outlined by the organization, funding sources, and any applicable licensure requirements.