Quality Complant Handling Specialist

About the role

Ensure proper execution of tasks related to customer complaint lifecycle management from complaint intake to closure.

Responsibilities

• Intake: review new complaints received and work with customer to obtain necessary information to support the complaint process.
• Investigation: conduct thorough reviews, root-cause analysis, and complete the overall complaint summary. Pull retains and complete testing, analyze product quality testing data and process settings, and partner with cross-functional teams to identify root causes
• Corrective Action: work with business partners to identify corrective actions. Monitor corrective action implementation ensuring the complaint is resolved within the expected timeframe.
• Claims management: route claims for approval
• Communication and Reporting: review complaint summaries with internal business partner and communicate overall complaint results to customers. Track data trends, escalate critical issues, and report complaint metrics to leadership.
• Perform additional duties as assigned.

Qualifications

• Education: high School diploma or equivalent work experience
• Experience: 2 to 3 years in customer service or a quality/regulatory environment
• Communication: Excellent verbal and written communication with high emotional intelligence and patience
• Preferred skills: Proficient knowledge of Excel, Outlook, and Word is required
• Strong quantitative and analytical skills.
• Knowledge of Syteline or LN Infor preferred
• Highly motivated and self-directed
• Detail-oriented and accuracy of information
• Strong interpersonal skills
• Familiarity with ISO and required regulatory requirements

Benefits

• Medical, dental and vision insurance
• Consumer-Driven Health Plan (CDHP)
• Preferred Provider Organization (PPO)
• Exclusive Provider Organization (EPO)
• Company-paid basic life insurance and Additional voluntary life coverage
• Paid vacation and competitive personal time off
• 401(k) savings plan with company match
• Employee assistance programs – available 24/7 to you and your family
• Wellness and Work Life Support - career development and educational assistance

Pay

The starting rate for this role is $29.00 per hour

Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that connect, protect, and purify our world.

Mativ Holdings, Inc. is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company connects, protects, and purifies the world every day through a wide range of critical components and engineered solutions that solve our customers’ most complex challenges. We manufacture on three continents and generate sales in nearly 100 countries through our family of business-to-business and consumer product brands. The company’s two segments, Filtration & Advanced Materials and Sustainable & Adhesive Solutions, target premium applications across diversified and growing end-markets, from filtration to healthcare to sustainable packaging and more. Our broad portfolio of technologies combines polymers, fibers, and resins to optimize the performance of our customers’ products across multiple stages of the value chain. Our leading positions are a testament to our best-in-class global manufacturing, supply chain, and materials science capabilities. We drive innovation and enhance performance, finding potential in the impossible.