Front Desk Specialist Full Time- Myrtle Beach Oceanfront

At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day.

About the role

The Front Desk Specialist serves as the front-of-the-house liaison to facilitate an exceptional guest experience. This individual will be the primary point of contact for guests checking into the resort and handle all folio transactions and check-out processes. The Specialist will also run, review, and print reports to complete daily assignments. Additionally, they will support the Marketing Face-to-Face team during check-in by providing extra attention to owners or guests needing more information or assistance with room assignments. The role requires expertise in business center and resort Wi-Fi access to ensure great first and last impressions.

Responsibilities

• Facilitate the overall guest experience from check-in through check-out, handling complex tasks such as room changes, inventory moves, and folio adjustments.
• Create and issue keys while ensuring the safety and security of all owners and guests.
• Ensure each interaction exceeds the expectations of owners and guests; answer inquiries and escalate issues to appropriate resort personnel when needed.
• Clarify guest needs, react accordingly, and resolve concerns with urgency and satisfaction.
• Maintain a house cash bank, perform end-of-day reporting of receipts, and process guest payments.
• Calculate visit costs, verify customer credit, and establish payment methods for accommodations.
• Communicate with Housekeeping to expedite unit cleaning.
• Support the department as a PBX Operator, assisting with guest service information requests for incoming and outgoing communications.
• Perform other duties as assigned.

Requirements

• Minimum of one year of customer service experience, preferably in a resort/hotel front office environment.
• Commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite and ability to learn timeshare software applications.
• Basic knowledge of office equipment required for the role.
• Ability to establish and maintain effective working relationships with coworkers and leaders.
• Strong problem-solving and organizational skills.
• Excellent verbal and written communication skills in English.
• Open availability, including weekends and holidays.

Qualifications

• High School Diploma or GED.
• Bilingual skills are a plus.

Benefits

• 401k Retirement Plan (after 90 days).
• Insurance.
• Paid Time Off.
• Tuition Assistance.
• ClubGo Membership.
• Room Discounts Worldwide.