Front Desk & Security Operations Coordinator

About the role

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide. At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

The Front Desk & Security Operations Coordinator serves as the primary point of contact for all employees, visitors, contractors, and vendors entering USP facilities. This role combines front desk reception responsibilities with building security coordination to ensure a safe, secure, and welcoming environment. The position monitors facility access, supports security operations, oversees the performance of contracted security guard services, and responds to security and safety concerns. The incumbent works closely with Facilities, Operations, and external security providers to protect people, property, and organizational assets while delivering exceptional customer service.

Responsibilities

• Monitor and control access to the facility.
• Verify identification and issue visitor badges.
• Conduct scheduled interior and exterior security patrols.
• Monitor CCTV, alarms, and other security systems.
• Respond to security incidents, safety concerns, and emergencies.
• Assist with fire alarms, evacuations, medical emergencies, and shelter-in-place.
• Investigate and document incidents, accidents, and unusual activities.
• Complete detailed reports and maintain security logs.
• Enforce company policies, procedures, and site security requirements.
• Report on maintenance, safety, and security issues to Facilities safety and Security Manager.
• Provide professional assistance and excellent customer service to employees and visitors.
• Coordinate with law enforcement, fire departments, and emergency response personnel when required.
• Maintain confidentiality of sensitive information.
• Supervise contracted security guards including Frederick