Front Desk & Security Operations Coordinator

About the role

The Front Desk & Security Operations Coordinator serves as the primary point of contact for all employees, visitors, contractors, and vendors entering USP facilities. This role combines front desk reception responsibilities with building security coordination to ensure a safe, secure, and welcoming environment. The position monitors facility access, supports security operations, oversees the performance of contracted security guard services, and responds to security and safety concerns. The incumbent works closely with Facilities, Operations, and external security providers to protect people, property, and organizational assets while delivering exceptional customer service. As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards. Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

Responsibilities

• Monitor and control access to the facility.
• Verify identification and issue visitor badges.
• Conduct scheduled interior and exterior security patrols.
• Monitor CCTV, alarms, and other security systems.
• Respond to security incidents, safety concerns, and emergencies.
• Assist with fire alarms, evacuations, medical emergencies, and shelter-in-place.
• Investigate and document incidents, accidents, and unusual activities.
• Complete detailed reports and maintain security logs.
• Enforce company policies, procedures, and site security requirements.
• Report on maintenance, safety, and security issues to Facilities safety and Security Manager.
• Provide professional assistance and excellent customer service to employees and visitors.
• Coordinate with law enforcement, fire departments, and emergency response personnel when required.
• Maintain confidentiality of sensitive information.
• Supervise contracted security guards including Frederick site.
• Communicate emergency notifications to USP staffs through Mass Notification system portal.
• Monitor inclement weather forecasting and communicate in Mass Notification system.

Requirements

• High School Diploma or GED (minimum)
• Minimum of 5 years of supervisory or leadership experience, including oversight of security personnel, contract security services, or facility operations.
• Minimum of 5 years of experience in security, front desk, reception, access control, or customer service experience.
• Minimum 5 years’ experience monitoring security systems, including CCTV, access control, alarms, and visitor management platforms.

Qualifications

• Preferred Certifications: Security Guard License (if required by state regulations).
• CPR/First Aid Certification.
• Emergency Response or Incident Management Training.

Skills

• Must be at least 21 yrs. Old.
• Exceptional customer service skills.
• Must be able to multitask.
• Must be proficient with Microsoft office products and be able to operate and maintain site specific security programs.
• This position requires standing for prolonged periods of time, walking, bending and some lifting. A portion of this position may require sitting in front of a computer for prolonged periods of time.
• Supervisory Responsibilities: Yes, Minimum two Security Guards.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Pay

Base Hourly Range: USD $31.34 – $32.97 per hour.