Front Desk & Scheduling Coordinator

Responsibilities

• Greet guests in a positive and prompt manner.
• Inquire about the need for assistance and promptly meet the need of the guest/staff.
• Contact the appropriate staff member for guest inquiries.
• Follow up with guests regarding actions taken and make them comfortable while waiting.
• Page staff upon client arrivals as needed.
• Answer the phone line and route calls appropriately.
• Receive, receipt, and record incoming monies from clients and the public using Cardpointe or Epic.
• Navigate and process changes to EZ Facility, rental software, and other electronic scheduling programs.
• Maintain accurate records and systems, and ensure a calm, organized, and positive experience for all guests.
• Schedule and reschedule appointments on behalf of providers.
• Use client reminder software to remind clients of appointments and help reduce cancellation and no-show rates.
• Educate clients on the capabilities and convenience of the client portal.
• Manage program schedule waitlists and schedule appointments based on provider availability.
• Support the Social Services Team in determining client needs.
• Provide support for overflow tasks and responsibilities for Therapy intake as needed.
• Provide coverage at other front desks with specific duties as needed and managed by Directors.
• Sort and distribute incoming mail and faxes.
• Maintain documentation and records, accurately and timely.
• Maintain printer, copier, and fax machines in working order and restock office supplies.
• Keep the reception/lobby area tidy and free of clutter.
• Participate in continuing education in-service activities and meetings as required.
• Complete all agency mandatory in-services and competency testing annually.
• Attend meetings, in-service training, and other community-related activities as assigned.
• Complete other related tasks as assigned by the supervisor/agency program managers/directors.

Qualifications

• High School Diploma.
• At least 1 year of experience in a medical office setting.
• Prioritize and organize tasks efficiently.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks simultaneously.
• Basic computer skills, including familiarity with Microsoft Office.
• Experience with an Electronic Health Record system/EPIC.