Front Desk/Scheduler/Medical Assistant - PA

Part-time position, approximately 10–15 hours per week.

About the role

We are seeking a highly motivated and organized individual to join our medical team as a Front Desk/Scheduler/Medical Assistant. This multi-faceted position requires excellent interpersonal skills, exceptional attention to detail, and the ability to maintain multiple priorities.

Responsibilities

• Greet and check-in patients, verifying insurance information and collecting necessary paperwork.
• Schedule patient appointments, ensuring optimal use of available appointment slots and coordinating with medical staff.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.
• Answer incoming phone calls and address patient inquiries or direct calls to appropriate staff members.
• Manage patient medical records, ensuring accuracy and confidentiality.
• Collect and process payment for services rendered, following established protocols and procedures.
• Assist medical staff with basic tasks such as taking vitals, preparing examination rooms, and providing administrative support.
• Coordinate referrals to specialists or other healthcare providers as needed, both internally and externally.
• Assist with Remote Scheduling throughout the company during slower periods.
• Follow HIPAA guidelines and maintain patient confidentiality at all times.
• Preparation and collection of blood draw samples.

Requirements

• High school diploma or equivalent; additional certification or training as a Medical Assistant is strongly preferred.
• Prior experience in a medical office or healthcare setting is required.
• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, staff, and external stakeholders.
• Proficient computer skills, including experience with electronic health records (EHR) systems.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and handle multiple responsibilities simultaneously.
• Knowledge of medical terminology and procedures is beneficial.
• Ability to work independently as well as collaboratively in a team-based environment.
• Compassionate and empathetic attitude towards patient care.
• Willingness to learn and adapt to changes in healthcare regulations and policies.
• Ability to maintain professionalism and composure in high-stress situations.