Front Desk Representative Pediatric Urology

About the role

Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health. Banner Health Clinic provides comprehensive multispecialty care for our patients. Under the care of our physicians and experienced support team, each patient can build a long-term relationship and treatment based on their individual needs. This position is a PFS role with Banner Children's Specialist Urology. Located at 1432 S Dobson Rd Suite 501, Mesa, AZ 85202.

Responsibilities

• Answer inbound calls
• Check-in and check-out patients
• Collect patient balances
• Prepare charts
• Make outbound calls
• Communicate with other staff members and providers
• Answer phones and schedule patient appointments
• Provide registration of patient and insurance information
• Obtain required signatures following established processes
• Verify insurance coverage and validate referrals and authorizations
• Calculate and collect patient liability according to verification of insurance benefits
• Explain financial policies and available resources for alternative payment arrangements
• Enter payments/charges for services rendered and perform daily payment/charge reconciliation
• Balance cash drawer at beginning and end of day and prepare daily bank deposit
• Schedule office visits and procedures within the practice and external practices as necessary
• Maximize reimbursement by scheduling patients in accordance with payor plan provisions
• Confirm patient appointments for the following day and ensure patients are properly prepared
• Demonstrate proactive interpersonal communication skills while dealing with patient concerns via telephone, email, and in‑person
• Optimize patient flow using effective customer service/communication skills with internal and external customers, care team, management, centralized services, and HIMS
• Assist in responding to requests for patient medical records according to company policies and state/federal laws
• Provide various patient services to assist flow (e.g., escorting patients, taking vitals and history, assisting in treatment, distributing mail/fax, ordering supplies)
• Work independently under regular supervision, follow structured routines, and prioritize work in a fast‑paced, multi‑task environment
• Retain large amounts of changing payor information crucial to reimbursement

Requirements

• High school diploma/GED or equivalent working knowledge
• Knowledge of patient financial services, financial, collecting services, or insurance industry experience (normally acquired over one or more years)
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently
• Strong interpersonal, oral, and written communication skills
• Strong knowledge of common office software (word processing, spreadsheet, database)
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting serving children must possess an Arizona Fingerprint Clearance Card at hire and maintain it; an Arizona Criminal History Affidavit must be signed upon hire.

Qualifications

• Preferred: work experience with the Company’s systems and processes
• Preferred: previous cash collections experience
• Preferred: additional related education and/or experience

Skills

• Strong interpersonal, oral, and written communication
• Ability to manage multiple tasks and prioritize
• Proficiency with office software (word processing, spreadsheet, database)
• Customer service and communication skills to optimize patient flow
• Knowledge of insurance verification, eligibility, and financial policies

Schedule

Monday–Friday, 7:15 am–4:15 pm (Day shift)