Front Desk Representative (GSA)

About the role

Join a team that’s been providing compassionate, patient-centered care to rural North Carolina communities for 50 years. At CommWell Health, you won’t just care for patients, you’ll empower families, change lives, and be part of a mission-driven team that believes everyone deserves quality healthcare, close to home.

Responsibilities

• Input complete, accurate patient demographic information.
• Update patient financial data and verify/document benefits with proof of coverage.
• Enter visit charges to the correct payer source and collect applicable payments.
• Assist uninsured individuals and low-income families in obtaining government health insurance.
• Support, guide, and conduct outreach to diverse individuals and families for health insurance enrollment.

Requirements

• CAC (Certified Applications Counselor) obtained prior to November 1st annually, if needed.
• Clean driving record with current NC driver’s license and approved by corporate vehicle insurance vendor for driving privileges.
• HS Diploma/GED.

Qualifications

• Associate degree in a related field (preferred).
• Three (3) years’ medical, dental, or behavioral health experience (preferred).
• Bilingual (preferred).

Benefits

• Medical, Dental & Vision Insurance – Affordable plans with options that meet your family’s needs.
• 401(k) with Matching – Invest in your future with confidence.
• Generous PTO – Enjoy time off with paid holidays, emergency leave, and vacation accruals.
• Employee Assistance Program (EAP) – Support for your mental, emotional, and financial wellness.
• Career Growth – On-the-job training, certification support, and advancement opportunities.

Why Join CommWell Health?

• Impact: Be part of a team that delivers life-changing care to underserved populations.
• Balance: Enjoy a supportive, flexible environment that values your well-being.
• Growth: Access continuous learning, advancement pathways, and leadership development.
• Recognition: Your voice matters. At CommWell Health, every team member “colleague” is seen, heard, and valued.

At CommWell, our teams are more than colleagues, we are a tight-knit, mission-driven family. You’ll work alongside experienced clinicians, receive support from leaders, and participate in team huddles, recognition programs, and a collaborative care model rooted in our core value, “The Value of Valuing” by recognizing each person’s worth, perspective, and contributions.