Front Desk Representative (GSA)

Job Summary

Join a team that’s been providing compassionate, patient-centered care to rural North Carolina communities for 50 years. At CommWell Health, you won’t just care for patients, you’ll empower families, change lives, and be part of a mission-driven team that believes everyone deserves quality healthcare, close to home.

About the Role

CommWell Health is seeking a Certified Applications Counselor (CAC) to assist uninsured individuals and low-income families in obtaining government health insurance. This position involves inputting complete and accurate patient demographic information, updating patient financial data, and supporting health insurance enrollment outreach.

Responsibilities

• Input complete, accurate patient demographic information.
• Update patient financial data and verify/document benefits with proof of coverage.
• Enter visit charges to the correct payer source and collect applicable payments.
• Assist uninsured individuals and low-income families in obtaining government health insurance.
• Support, guide, and conduct outreach to diverse individuals and families for health insurance enrollment.

Requirements

• CAC obtained prior to November 1st, annually if needed.
• Clean driving record with current NC driver’s license and approved by corporate vehicle insurance vendor for driving privileges.
• High School Diploma/GED preferred.
• Associate degree in a related field preferred.
• Three (3) years’ medical, dental, or behavioral health experience.
• Bilingual.

Qualifications

Preferred qualifications include:

• Experience in medical, dental, or behavioral health settings.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Knowledge of health insurance enrollment processes and resources.

Skills

• Excellent organizational and attention to detail skills.
• Effective communication and interpersonal skills.
• Proficiency in Microsoft Office applications.

Benefits

At CommWell Health, you will enjoy:

• Medical, Dental & Vision Insurance – Affordable plans with options that meet your family’s needs.
• 401(k) with Matching – Invest in your future with confidence.
• Generous PTO – Enjoy time off with paid holidays, emergency leave, and vacation accruals.
• Employee Assistance Program (EAP) – Support for your mental, emotional, and financial wellness.
• Career Growth – On-the-job training, certification support, and advancement opportunities.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible to accommodate the needs of the patient population and the organization.