Front Desk Representative - Gastroenterology

About the role

Your Experience Matters Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the Front Desk Representative joining our team, you're embracing a vital mission dedicated to making communities healthier®. The Front Desk Representative plays a vital role in supporting the delivery of specialized GI care by coordinating patient appointments, diagnostic testing, procedures, and follow-up care while ensuring timely insurance verification and authorization. This position serves as a central liaison between patients, providers, and clinical teams, promoting efficient office operations and an exceptional patient experience throughout every stage of care. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of the patients and families we serve.

More About Our Team At Raleigh GI Care, people are our passion and purpose. As a department of Raleigh General Hospital, we are dedicated to delivering compassionate, patient-centered gastrointestinal care to the communities we serve. Our experienced team of gastroenterologists, advanced practice providers, nurses, and support staff work together to provide comprehensive GI services focused on prevention, early detection, diagnosis, treatment, and ongoing management of digestive health conditions.

Responsibilities

• Coordinate patient scheduling for testing, procedures, consultations, and admissions, ensuring alignment with provider availability, facility capacity, and clinical priorities.
• Verify and obtain insurance authorizations and pre-certifications, accurately documenting approval details within scheduling and registration systems.
• Collect and maintain accurate patient demographic, insurance, and referral information to support efficient registration, billing, and continuity of care.
• Serve as a primary point of contact for incoming calls, providing professional assistance to patients, providers, and internal staff while addressing scheduling inquiries and concerns.
• Communicate appointment details, preparation instructions, and procedural requirements to patients and physician offices to ensure readiness for services.
• Maintain accurate records within electronic health record (EHR) and scheduling systems while ensuring compliance with HIPAA and patient confidentiality standards.
• Collaborate with physicians,