Front Desk Representative - Cheektowaga

About the role

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Working at Crunch is more than a job—it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. We are looking for energetic individuals who want to work at a fun, high-paced gym.

Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Understand and follow all policies, procedures, and standards
• Sell retail products (if sold at the front desk)
• Schedule member service needs
• Assist in retail, childcare, and other desks/areas as needed
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook

Requirements

• Fluent in English
• Proficient reading and writing skills
• Good communication skills
• Strong customer service skills
• 18+ years of age
• Experience in a fast-paced environment
• Multitasking skills
• High energy and patience required
• Open availability
• Ability to stand, walk, and move for extended periods of time

Benefits

• Great facilities with functional training areas, premier strength equipment, and top-of-the-line cardio equipment
• Complimentary CPR/AED re-certifications
• Group health insurance, disability insurance, life insurance, and time-off benefits (vacation, holidays, etc.)—must maintain full-time status
• Complimentary Crunch gym membership
• Discounts on services and products

Pay

$16.00 per hour