Front Desk Representative

About the role

Are you a compassionate and detail-oriented person who thrives in a collaborative, patient-centered environment? Join our dedicated fertility care team and play a meaningful role in helping patients build families. This is a unique opportunity to work closely with physicians and clinical staff in a specialty setting that blends advanced medicine with heartfelt care. You will receive specialized training applicable to the fertility care setting and have the opportunity to make a lasting impact in patients' lives during a meaningful journey.

Responsibilities

• Greet and check in patients while providing a welcoming, supportive environment
• Verify patient demographics, insurance information, and required documentation
• Answer incoming calls and respond to patient inquiries in a professional and compassionate manner
• Collect payments and assist with basic administrative and billing support
• Triage patients to financial counselors when needed
• Support physicians, clinic and administrative staff with front office coordination and workflow
• Ensure patient confidentiality and compliance with HIPAA and clinic policies at all times

Pay

Competitive pay

Benefits

• Medical, dental and vision insurance
• Paid time off
• Paid holidays

Schedule

Consistent Monday - Friday, 7am - 4pm schedule

Requirements

• High school diploma or equivalent
• Minimum 1 year of experience in medical front office, reception, or patient services
• Strong interpersonal and customer service skills
• A passion for women’s health, fertility is a plus
• Detail-oriented with strong organizational skills