Front Desk Representative

At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. With our dedicated team of Interventional Pain Management Specialists, Orthopedists, Neurosurgeons, Psychiatrists, Physical Therapists, Phlebologists, Podiatrists, and Chiropractors, we pride ourselves on specializing in continuity of care for our patients. By joining our multi-specialty medical group, you’ll be part of a culture of innovation, collaboration, and excellence.

About the role

We are looking for a dedicated, full-time Front Desk Representative to join our expanding team of healthcare professionals in our Edison Office. The Front Desk Representative will be responsible for providing a positive first impression to patients and visitors while managing administrative tasks. We are looking for candidates who are motivated, compassionate, and are looking to advance their career in a community that is always growing.

Responsibilities

• Receive and assist patients as needed
• Check patients into EHR system
• Enter patient demographics and insurance information into EHR system
• Verify insurance eligibility
• Collect appropriate co-pays
• Answer incoming calls, assisting callers with the reason for the call, transferring calls, and taking messages as necessary
• Schedule patient appointments
• Receive and distribute incoming faxes
• Scan records and patient charts in EHR system
• Maintain a high level of customer service at all times
• Ensure confidentiality of sensitive information following office HIPAA protocol

Requirements

• 2+ years of continuous recent experience performing the described job responsibilities
• Working knowledge of medical office procedures
• Proficiency with MS Office, databases, and EHR systems
• Outstanding communication and customer service skills

Benefits

• Paid time off
• Sick time
• Health insurance (medical, dental, vision, accident, and critical illness)
• Life insurance
• 401(k) with Company match
• Yearly bonus

Pay

$20-21/hour depending on specialty and experience

Schedule

40 hours per week