Front Desk Representative

At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. With our dedicated team of Interventional Pain Management Specialists, Orthopedists, Neurosurgeons, Psychiatrists, Physical Therapists, Phlebologist, Podiatry, and Chiropractors, we pride ourselves on specializing in continuity of care for our patients. By joining our multi-specialty medical group, you’ll be part of a culture of innovation, collaboration, and excellence. We believe our team is our greatest asset, so Redefine Healthcare offers our team members competitive salaries, comprehensive benefits packages, retirement savings plans, and other great perks. Redefine Healthcare is looking for a dedicated, full-time Front Desk Receptionist to join our expanding team of healthcare professionals in our Jersey City Office. The Front Desk Receptionist will be responsible for providing a positive first impression to patients and visitors while managing administrative tasks. We are looking for candidates who are motivated, compassionate and are looking to advance their career in a community that is always growing. Job Title: Front Desk Receptionist Salary/Pay Rate: $20-21/ hour depending on experience Hours: 40 hours per week Job Type: Full-time Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, potential yearly bonus based off performance Job Title Duties (not Limited To) Receive and assist patients as neededCheck patients into EHR systemEnter patient demographics and insurance information into EHR systemVerify insurance eligibilityCollect appropriate co-paysAnswer incoming calls, assisting callers with the reason for the call, transferring calls, and taking messages as necessarySchedule patient appointmentsReceive and distribute incoming faxesScan records patient charts in EHR systemMaintain a high level of customer service at all timesEnsure confidentiality of sensitive information following office HIPAA protocolParticipate in ad hoc projects to support departmental and organizational goals.This role works in a fast paced environment where priorities might change; flexible and adaptable when change is needed. Experience Required 2+ years of continuous recent experience performing the described job responsibilitiesWorking knowledge of medical office proceduresProficiency with MS Office, databases and EHR systemsOutstanding communication and customer service skills Requirements Ability to sit and type for prolonged periods with extended screen use requiring sustained visual focus and awareness of potential repetitive-motion strain (e.g., carpal tunnel).Must be able to safely lift 40–60 lbs, assist patients or equipment repeatedly throughout the day, and tolerate prolonged standing.This position may involve exposure to blood, body fluids, and other potentially infectious materials and requires strict adherence to all infection control and safety protocols.