Front Desk Representative

About the role

This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment. This person would be scheduled to work in our Boston office with coverage as needed on occasion with notice in Cambridge and Danvers.

Schedule

• Full time — Monday through Friday, 9:00 AM–5:30 PM (5 days per week)
• Or 7:00 AM–5:30 PM (4 days per week)

Responsibilities

• Greet and register patients promptly and courteously upon arrival
• Verify and update patient demographics and insurance information
• Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services
• Collect co-pays, deductibles, and outstanding balances at check-in and check-out
• Assist patients with past due balances, explaining payment options and processing transactions
• Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments
• Follow up on appointments to minimize no-shows and maximize productivity
• Address patient inquiries in person with professionalism and care
• Collaborate with clinical staff and management to ensure optimal patient flow
• Take initiative in solving problems and escalating issues when needed
• Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges

Requirements

• High School Degree or GED
• Minimum of 2–3 years of medical or healthcare-related front desk experience preferred
• Proven experience with insurance verifications and patient billing
• Working knowledge of computers and respect for confidentiality
• Ability to work in a fast-paced environment with close attention to detail
• Epic experience a plus
• Bilingual skills a plus
• All employees must be fully vaccinated

Benefits

• Health & Dental Insurance — eligible first day of employment
• Paid time off and paid holidays
• Health & Dependent Reimbursement Accounts
• 401(k) Plan with company contribution
• Company-paid Life and LTD Insurance
• Employee discounts