Front Desk Representative

About the role

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment. This person would be scheduled to work in our Quincy office with coverage as needed in Waltham.

Schedule

Full time, Monday through Friday. Hours vary between 7:00 AM–3:30 PM, 7:15 AM–4:15 PM, and 8:30 AM to close.

Responsibilities

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.
• Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
• Assist patients with past due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.

Requirements

• High School Degree or GED.
• Minimum of 2-3 years of medical or healthcare-related front desk experience preferred.
• Proven experience with insurance verifications and patient billing.
• Working knowledge of computer systems and respect for confidentiality.
• Able to work in a fast-paced environment, paying close attention to detail.
• Epic experience a plus.
• Bilingual skills a plus.
• All employees must be fully vaccinated.

Benefits

• Health & Dental Insurance (eligible first day of employment).
• Paid time off and paid holidays.
• Health & Dependent Reimbursement Accounts.
• 401(k) Plan with company contribution.
• Company-paid Life and Long-Term Disability Insurance.
• Employee discounts.