Front Desk Representative

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations.

About the role

This person would be scheduled to work in our Yarmouth office with coverage as needed in Sandwich and Falmouth offices.

Schedule

Full time—Monday through Friday; hours vary between 7:00 AM–3:30 PM, 7:15 AM–4:15 PM, and 8:30 AM to close.

Responsibilities

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.
• Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
• Assist patients with past due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.

Requirements

• High School Degree or GED.
• Minimum of 2–3 years of medical or healthcare-related front desk experience preferred.
• Proven experience with insurance verifications and patient billing.
• Working knowledge of computer systems and respect for confidentiality.
• Able to work in a fast-paced environment, paying close attention to detail.
• Epic experience a plus.
• Bilingual skills a plus.
• All employees must be fully vaccinated.

Benefits

• Health & Dental Insurance—eligible first day of employment.
• Paid time off and paid holidays.
• Health & Dependent Reimbursement Accounts.
• 401(k) Plan with company contribution.
• Company-paid Life and Long-Term Disability Insurance.
• Employee discounts.