Front Desk Representative

Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Representative, you're embracing a vital mission dedicated to making communities healthier.

About the role

A Front Desk Representative who excels in this role:

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Greets patients and handles check-in/check-out process, including use of Clockwise system.
• Enters demographics and scans patient information into EMR and properly logs patient into system.
• Verifies patient demographic and insurance information, updating as needed.
• Collects patient payments.
• Answers and responds to inquiries; forwards messages from patients, pharmacies, and other providers to clinical staff according to company protocol.
• Maintains accurate accounting of cash drawer during shift.
• Calls patients to follow up on their visit to MAUC, as needed.
• Maintains cleanliness and functionality of office, particularly lobby and registration area.
• Performs other duties as required.

Requirements

• A high school diploma or equivalent is required.

Skills

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Ability to read, write, and perform basic mathematical functions.
• Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.
• Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.
• Organized, detail-oriented, and able to work well under pressure.
• Efficient and accurate completion of daily tasks and data entry.
• Professional appearance and manner.
• Knowledge of insurance/medical terms and policies preferred but not required.

Schedule

Full-time

Benefits

In addition to your base compensation, this position also offers comprehensive benefits:

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.

Financial Protection & PTO

• Life, accident, critical illness, hospital indemnity insurance.
• Short- and long-term disability.
• Paid family leave and paid time off.

Financial & Career Growth

• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package and company match.

Employee Well-being

• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

Professional Development

• Ongoing learning and career advancement opportunities.

About Memorial Medical Center

Memorial Medical Center is a 199-bed acute medical/surgical teaching hospital located in Las Cruces, NM, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast.