Front Desk Representative

Location: Memphis, TN – 6625 Lenox Park Dr., Suite 101

About the role

As a Front Desk Representative, you will be an essential part of our day-to-day operations and will be directly involved in making a positive difference in our patients' lives.

Responsibilities

• Provide empathy and compassion to patients to ensure an excellent patient experience.
• Check-in the patient according to the clinic policies and procedures.
• Communicate any necessary information back to the patient in a timely manner to ensure all needs and expectations are met.
• Verify patient insurance eligibility to ensure that all patients have the proper coverage to receive the necessary care plan put into place by providers.
• Perform entire check-out process to ensure all patient needs are met and prepare the patient with any information related to future appointments.
• Schedule patient appointments according to the providers' protocols to ensure the best possible medical recommendations and care plans.

Requirements

• High School Diploma or Equivalent (Required)
• Bilingual (fluent in English and Spanish) (Required)
• 1-2 years of customer service experience (Preferred)
• 1-2 years of medical office experience (Preferred)
• Previous experience with EMR systems (Preferred)

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance