Front Desk Representative
About the role
Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.
Responsibilities
- Greet patients in a pleasant and timely manner.
- Utilize practice management system to create provider records, scan medical records & documents including active medical insurance cards, drivers license or equivalent ID, & maintain insurance information.
- Verify registration forms are complete & obtain referring physician & primary physician information.
- Ensure patient has current referral on date of service. Obtain referral if necessary.
- Verify insurance benefits and eligibility prior to office visits & procedures.
- Collect all applicable co-payment, coinsurance, deductible or outstanding balance from the patient & post all payments collected.
- Ensure time-of-service batch is balanced and closed daily.
- Research & assist patients with questions regarding balances including collecting applicable payments.
- Maintain cleanliness and neatness of lobby/reception area to include stocking of business cards.
- Provide support for the physician and/or care center providers so that they are kept on schedule and advised of appointment changes.
- Perform various duties, including answering incoming calls and routing them to appropriate personnel; take complete messages; and send tasks, as necessary.
- Schedule, confirm, and cancel office appointments.
- Pick up voicemail messages
- Reschedule no-show appointments and maintain coverage to reflect correct information for the day.
- Support the care center in areas to include assisting with record requests, managing the fax inbox, and scanning records.
- Other duties as assigned.
Requirements
- A high school diploma
- 2+ years experience in medical practice or similar setting
- Bilingual (Spanish) preferred
- eClinicalWorks (eCW) experience desired
Qualifications
- Competitive compensation
- Benefits package
Skills
- Excellent communication skills
- Attention to detail
- Organizational skills
- Ability to multitask
Benefits
- 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
- Discretionary profit-sharing contributions of up to 4%
- Health insurance
- Employer contributions to HSAs and HRAs
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Voluntary life insurance
- Voluntary disability insurance
- Accident insurance
- Hospital indemnity insurance
- Critical illness insurance
- Identity theft insurance
- Legal insurance
- Pet insurance
- Paid time off
- Discounts at local fitness clubs
- Discounts at AT&T
Pay
We offer competitive compensation.
Schedule
No weekends or evenings – Monday thru Friday
Location
Click here to learn more about the location.
About the company
Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.
Equal opportunity
We thank you for your interest in joining our growing Gastro Health team!