Front Desk Representative

Duties

• Greet patients in a pleasant and timely manner.
• Utilize practice management system to create provider records, scan medical records & documents including active medical insurance cards, drivers license or equivalent ID, & maintain insurance information.
• Verify registration forms are complete & obtain referring physician & primary physician information. Ensure patient has current referral on date of service. Obtain referral if necessary.
• Verify insurance benefits and eligibility prior to office visits & procedures. Collect all applicable co-payment, coinsurance, deductible or outstanding balance from the patient & post all payments collected.
• Ensure time-of-service batch is balanced and closed daily. Research & assist patients with questions regarding balances including collecting applicable payments.
• Maintains cleanliness and neatness of lobby/reception area to include stocking of business cards.
• Provide support for the physician and/or care center providers so that they are kept on schedule and advised of appointment changes.
• Perform various duties, including answering incoming calls and routing them to appropriate personnel; take complete messages; and send tasks, as necessary.
• Schedule, confirm, and cancel office appointments. Pick up voicemail messages. Reschedule no-show appointments and maintain coverage to reflect correct information for the day.
• Support the care center in areas to include assisting with record requests, managing the fax inbox, and scanning records.
• Other duties as assigned.

Requirements

• High school diploma
• 2+ years experience in medical practice or similar setting
• Bilingual (Spanish) preferred
• eClinicalWorks (eCW) experience desired

Qualifications

• Competitive compensation
• Comprehensive benefits package including 401(k) retirement plans, health insurance, dental insurance, vision insurance, flexible spending accounts, and discounts at local fitness clubs
• Tickets at Work program providing discounts on concerts, travel, movies, and more

Skills

• Excellent communication skills
• Attention to detail
• Computer literacy, particularly with practice management systems
• Ability to manage multiple tasks and prioritize effectively

Benefits

• 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3% and Discretionary profit-sharing contributions of up to 4%
• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Voluntary life insurance
• Voluntary disability insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Identity theft insurance
• Legal insurance
• Pet insurance
• Paid time off

Pay

Competitive compensation

Schedule

No weekends or evenings – Monday thru Friday