Front Desk Representative

This role

A great work/life balance
No weekends or evenings – Monday thru Friday
Paid holidays and paid time off
Rapidly growing team with opportunities for advancement
Competitive compensation
Benefits package

Duties

• Greet patients in a pleasant and timely manner.
• Utilize practice management system to create provider records, scan medical records & documents including active medical insurance cards, drivers license or equivalent ID, & maintain insurance information.
• Verify registration forms are complete & obtain referring physician & primary physician information.
• Ensure patient has current referral on date of service. Obtain referral if necessary.
• Verify insurance benefits and eligibility prior to office visits & procedures.
• Collect all applicable co-payment, coinsurance, deductible or outstanding balance from the patient & post all payments collected.
• Ensure time-of-service batch is balanced and closed daily.
• Research & assist patients with questions regarding balances including collecting applicable payments.
• Maintain cleanliness and neatness of lobby/reception area to include stocking of business cards.
• Provide support for the physician and/or care center providers so that they are kept on schedule and advised of appointment changes.
• Perform various duties, including answering incoming calls and routing them to appropriate personnel; take complete messages; and send tasks, as necessary.
• Schedule, confirm, and cancel office appointments.
• Pick up voicemail messages
• Reschedule no-show appointments and maintain coverage to reflect correct information for the day.
• Support the care center in areas to include assisting with record requests, managing the fax inbox, and scanning records.
• Other duties as assigned.

Requirements

• High school diploma
• 2+ years experience in medical practice or similar setting
• Bilingual (Spanish) preferred
• eClinicalWorks (eCW) experience desired

Benefits

• Medical
• Dental
• Vision
• Spending Accounts
• Life / AD&D
• Disability
• Accident
• Critical Illness
• Hospital Indemnity
• Legal
• Identity Theft
• Pet
• 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
• Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees

Tickets at Work

Provides discounts on concerts, travel, movies, and more.

About the role

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

Qualifications

None specified

Skills

None specified

Benefits

None specified

Pay

Not specified

Schedule

Monday thru Friday