Front Desk Representative

About the role

The Front Desk Representative facilitates the flow of patient information across the continuum of care, including data collection of insurance demographics when a patient arrives at the practice site. This role ensures patients are scheduled, checked in, and checked out accurately and promptly.

Responsibilities

• Provides exceptional customer service to patients and their families.
• Establishes and maintains effective working relationships with doctors, clinical staff, other co-workers, and the public.
• Accurately collects and maintains money, organizes and performs work effectively and efficiently, and demonstrates standards of performance ownership, teamwork, communication, compassion that support patient satisfaction and principles of service excellence.
• Maintains cleanliness of patient waiting area, prepares procedure packets, and participates in and completes all required trainings and in-services.
• Handles phone inquiries from patients and others, screens calls, and refers callers to the appropriate personnel.
• Schedules follow-up appointments in accordance with insurance guidelines and processes patient intake forms.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Excellent written and oral communication skills, including exceptional customer service.
• Ability to work individually and within a team.
• Ability to accurately collect and maintain money.
• Ability to follow both verbal and written instructions.
• Ability to work a flexible schedule.
• Patience and understanding during stressful conditions related to patient health and emergent situations.
• Ability to multi-task and prioritize.
• Strong attention to detail and organizational skills.
• Strong problem-solving and reasoning abilities.
• Ability to meet predefined quality standards.
• Professional attitude and appearance at all times.
• Proof of influenza vaccination annually (must wear a procedure mask if refusing the flu vaccine).
• Two (2)-step PPD.
• Completion of all regulatory competencies in accordance with working in the ASC.
• A strong desire to provide excellent customer service; compliance with the rules and regulations of those organizations to which we are accountable; high ethical and professional standards of conduct; and a desire to continuously improve professional performance.

Qualifications

• Associate’s Degree from an accredited college or university.
• One (1) year of prior experience working with an Electronic Medical Record (EMR).

Skills

• Knowledge of healthcare field and medical terminology.

Benefits

• Pay Range: $17.00/Hr - $19.00/Hr
• PTO: Up to 96 hours in first year (pro-rated based on start date)
• Holidays: 7 (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)
• Retirement: 401(k) with employer match
• Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family)
• Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program
• Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity