Front Desk Representative

Essential Duties and Responsibilities

• Performs job in accordance with Company Mission, vision and goals.
• Provides exceptional customer service to patients and their families.
• Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
• Collections and verifies all demographic, Insurance and Financial information and enters information into Electronic Medical Record (EMR).
• Assists patients with Phreesia tablets and medical forms, as necessary.
• Obtains patient emails for patient portal registration.
• Collects co-pays, co-insurances, deductibles and past due balances for all patients. Performs daily reconciliation of all money collected.
• Schedules follow up appointments through EMR.
• Schedules follow up appointments in accordance with insurance guidelines.
• Organizes and performs work effectively and efficiently and demonstrates standards of performance ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
• Ensures all necessary paperwork and documentation (i.e.: referrals, ID, insurance cards, etc.) are up to date and present at the time of service.
• Handles phone inquiries from patients and others, screens calls to ascertain nature and urgency of inquiry and refers callers to the appropriate personnel.
• Makes appointments via telephone, patient portal and in-person.
• Responsible for copying, barcoding, and scanning medical records, as needed.
• Responsible for maintaining cleanliness of patient waiting area.
• Prepares procedure packets.
• Participate in and complete all required trainings and in-services.
• Performs other duties as assigned.

Minimum Qualifications

• A High School Diploma, or equivalent.
• Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Excellent written and oral communication skills, including exceptional customer service.
• Ability to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Ability to work individually as well as within a team.
• Able to accurately collect and maintain money.
• Able to follow both verbal and written instructions.
• Able to work a flexible schedule.
• Able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Able to multi-task and prioritize.
• Able to demonstrate extreme attention to detail.
• Able to maintain and project a professional attitude and appearance at all time.
• If working in an ASC, must provide proof of influenza vaccination annually (must wear a procedure mask if refusing the flu vaccine).
• If working in an ASC, must complete two (2)-step PPD.
• Must complete all regulatory competencies in accordance with working in the ASC.
• A strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications

• An Associates Degree from an accredited college or university.
• One (1) year of prior experience working with an Electronic Medical Record (EMR).

Driving/Travel

• The employee must have reliable transportation.
• Travel for this position may be required up to 25%.
• While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys locations.