Front Desk Representative (58080)

About the role

Phoenix House of NY is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values—Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking—guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness.

Responsibilities

• Answers and transfers phone calls, screening when necessary.
• Welcome and direct visitors and clients.
• Maintain filing systems as assigned.
• Retrieve and prepare written summaries of data as needed.
• Respond to and resolve administrative inquiries and questions.
• Cook up and schedule travel, meetings, and appointments for managers or supervisors.
• Prepare and distribute meeting agendas and minutes.
• Maintain office supplies and coordinate maintenance of office equipment.
• Record and distribute expenses and petty cash.

Qualifications

• High School Diploma
• Bachelor’s degree (preferred)
• At least two years of experience as an Administrative Assistant
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Proficient in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Basic understanding of clerical procedures and systems such as recordkeeping and filing
• Ability to work independently

Benefits

• 10 Paid Holidays
• Paid vacation, sick time, personal and wellness time
• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
• Pet insurance, legal support, and other supplemental insurance
• A generous tuition reimbursement program
• 403(b) retirement plan
• Competitive wages