Front Desk Representative (1 day per week)

About the role

The Front Desk Representative facilitates the flow of patient information across the continuum of care, including data collection of insurance demographics when a patient arrives at the practice site. Performs duties necessary to ensure patients are scheduled, checked in, and checked out in an accurate and timely manner. Responsibilities include patient registration, patient financial services and data entry, greeting and referring patients, answering routine/administrative inquiries, and general office support activities.

Responsibilities

• Perform job in accordance with Company Mission, vision, and goals.
• Provide exceptional customer service to patients and their families.
• Exercise confidentiality in all areas, abiding by HIPAA rules and regulations.
• Collect and verify all demographic, insurance, and financial information and enter it into the Electronic Medical Record (EMR).
• Assist patients with Phreesia tablets and medical forms, as necessary.
• Obtain patient emails for patient portal registration.
• Collect co-pays, co-insurances, deductibles, and past due balances for all patients.
• Perform daily reconciliation of all money collected.
• Process patient intake forms and schedule follow-up appointments through EMR.
• Schedule follow-up appointments in accordance with insurance guidelines.
• Organize and perform work effectively and efficiently, demonstrating standards of performance ownership, teamwork, communication, compassion that support patient satisfaction and principles of service excellence.
• Ensure all necessary paperwork and documentation (e.g., referrals, ID, insurance cards) are up to date and present at the time of service.
• Handle phone inquiries from patients and others, screen calls to ascertain nature and urgency, and refer callers to the appropriate personnel.
• Make appointments via telephone, patient portal, and in-person.
• Copy, barcode, and scan medical records, as needed.
• Maintain cleanliness of the patient waiting area.
• Prepare procedure packets.
• Participate in and complete all required trainings and in-services.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Excellent written and oral communication skills, including exceptional customer service.
• Ability to establish and maintain effective working relationships with doctors, clinical staff, co-workers, and the public.
• Ability to work individually as well as within a team.
• Ability to accurately collect and maintain money.
• Ability to follow both verbal and written instructions.
• Ability to work a flexible schedule.
• Ability to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Ability to multi-task and prioritize.
• Extreme attention to detail.
• Strong organization skills.
• Problem-solving and reasoning abilities.
• Ability to meet predefined quality standards.
• Professional attitude and appearance at all times.
• If working in an ASC, proof of annual influenza vaccination (must wear a procedure mask if refusing the flu vaccine).
• If working in an ASC, completion of two-step PPD.
• Completion of all regulatory competencies in accordance with working in the ASC.
• Working knowledge of the healthcare field, medical specialty, and medical terminology.
• Strong desire to provide excellent customer service; comply with rules and regulations of accountable organizations; maintain high ethical and professional standards; and continuously improve professional performance.

Preferred Qualifications

• Associate’s Degree from an accredited college or university.
• One year of prior experience working with an Electronic Medical Record (EMR).

Driving/Travel

The employee must have reliable transportation. Travel for this position may be required up to 25%. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.