Front Desk Receptionist - Suwanee, GA

We're hiring a full-time Front Desk Receptionist at North Atlanta Dermatology in Suwanee, GA.

About the role

As a receptionist, you will coordinate the flow of patients through the office, assist patients with payments, help with billing and insurance information, schedule appointments, maintain patient charts, and handle various administrative tasks.

Schedule

• Monday - Thursday: 8:00 AM - 5:00 PM
• Fridays: 8:00 AM - 4:00 PM

Must be willing to travel to Duluth as-needed.

Why join us

We are committed to continual training and education for our physicians and staff, staying on top of the latest developments in dermatology, including ongoing research, emerging treatments, new medications, and prevention methods. We offer more than just a job—intensive hands-on training and long-term career growth opportunities from within.

Responsibilities

• Greet each patient in a pleasant and professional manner
• Screen calls, schedule appointments and referrals
• Take accurate, concise phone messages
• Enter complete patient demographics when making appointments
• Evaluate chart data to verify all information has been received, completed, and signed
• Check-in and check-out patients
• Track patients in the reception area and communicate with patients as needed
• Proactively collect patient payments
• Update product inventory weekly
• Always treat patients with dignity and empathy
• Fulfill inventory orders
• Run end-of-day reports and balance payment totals
• Distribute incoming reports and correspondence in patient charts
• Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately
• Assist other staff as needed
• Perform other duties assigned by management

Requirements

• High School Graduate or GED (required)
• At least 2 years of customer service experience (required)
• 1-3 years recent experience as a Medical Receptionist in a clinical or surgical setting (preferred)
• Previous experience in Dermatology (preferred)

Skills

• Excellent customer service and communication skills
• Knowledge of HIPAA standards
• Ability to manage multiple tasks simultaneously
• Excellent organizational and time management skills
• Ability to function well in a fast-paced and at times stressful environment
• Detail-oriented
• Working knowledge of multi-line phone system
• Able to operate standard office equipment (e.g., computer, fax, copier, scanner)
• Intermediate computer skills and experience in EMR utilization
• Fluent in English
• Ability to sort and file materials correctly alphabetically or numerically
• Ability to travel to and provide coverage for other local offices as-needed

Physical Requirements

• Sitting, some standing, stooping, and reaching
• Manual dexterity sufficient to operate a keyboard
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts
• Lifting and carrying up to 30 pounds

Benefits

Full-time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical, Dental, and Vision insurance – effective the 1st of the month after the start date
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – effective the 1st of the month following the hire date
• Company-provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products