Front Desk Agent

About the role

Welcome guests upon their arrival and assign rooms
Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
Inform guests about payment methods and verify their credit cards on file or collect upon arrival
Perform all check-in and check-out tasks
Respond to requests in a timely and professional manner

Responsibilities

• Welcome guests upon their arrival and assign rooms
• Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
• Inform guests about payment methods and verify their credit cards on file or collect upon arrival
• Perform all check-in and check-out tasks
• Respond to requests in a timely and professional manner

Requirements

• Approachable and personable personality
• Patient and understanding with guests' needs and requests
• Eye for detail
• Sense of urgency to fulfill requests and resolve issues
• Ability to stand for extended periods at a time

Qualifications

• N/A

Skills

• N/A

Benefits

We are proud to offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits.

Pay

N/A

Schedule

N/A