Front Desk Agent

About the role

At Hyatt Vacation Club (HVC), you will assist in providing Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Requirements

• Must be available weekends and holidays.
• Competitive Pay
• 401K opportunities
• Travel discounts
• Professional Counseling & Family Support
• Growth and Development Opportunities

Qualifications

• Available to work various shifts, holidays, and both weekend days.
• Ability to lift/carry/push/pull items up to 25lbs without assistance.
• Ability to stand, sit, or walk for an extended period of time.

Skills

• Customer service skills
• Problem-solving skills
• Communication skills

Benefits

• Free on-site parking
• Discounted shoes through Shoes for Crews twice per year
• Company branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles
• Water t-shirts provided (Activities and Engineering)
• Water bottles provided during shift
• Discount from on-site Food & Beverage outlets
• Discounted golf at local course when open
• "Way to Go" Incentive - $5 per mention deposited onto Wisely card
• Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
• Birthday and holiday celebrations and team building outings

Pay

$18.05 hourly wage

Schedule

Regular Part-Time Position, Shift: 1st/2nd