Front Desk Receptionist & Surgery Scheduler

About the role

The Front Desk Receptionist & Scheduler will provide a positive, welcoming experience to patients and their families. Responsibilities include greeting patients, answering and routing calls, completing insurance verification, handling cash collections, and managing patient charts. As a Surgery Scheduler, you will maintain the surgery schedule, coordinate with doctors' offices and operating room staff, and ensure high levels of customer service.

The starting rate for this role is between $18.00 and $25.00 per hour, depending on experience.

Responsibilities

• Greet patients and their families in a welcoming and professional manner.
• Answer and route incoming calls efficiently.
• Complete insurance verification as needed.
• Handle cash collections and ensure accurate financial transactions.
• Maintain and organize patient charts.
• Manage daily maintenance of the surgery schedule.
• Coordinate scheduling with doctors' offices, operating room staff, and other stakeholders.
• Problem-solve and strategize to optimize scheduling processes.
• Provide high levels of customer service to patients, families, and medical staff.
• Maintain composure and professionalism in high-stress or challenging situations.

Requirements

• High school diploma or GED.
• Experience working in a medical office setting.
• Competence in using basic office equipment (computer, printer, telephone, fax).
• Excellent clerical and organizational abilities.
• Proven customer service skills.
• Ability to communicate effectively and professionally, especially in high-stress situations.
• Strong multi-tasking capabilities.
• Comfortable working in a fast-paced healthcare environment.
• Bilingual skills are highly preferred.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Paid time off (vacation & sick leave) – starting accrual is 15 days per year.
• 401k retirement plan.
• Paid holidays.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance.

About Us

Endoscopy Institute of Hawaii is a leading outpatient facility dedicated to providing exceptional care in gastroenterology and endoscopic procedures. Our state-of-the-art facility combines advanced technology with a team of highly skilled professionals to deliver accurate diagnoses and effective treatments. We prioritize patient safety, comfort, and satisfaction, ensuring personalized and compassionate care.

We are part of United Surgical Partners International (USPI), a larger organization committed to providing surgical services in an efficient and clinically excellent manner. USPI values an inclusive culture that respects differences, supports individual contributions, and leverages diversity to better meet the needs of our diverse patient and physician population.