Front Desk Receptionist/Records Clerk

About the role

The Front Desk Receptionist/Records Clerk is an administrative support role responsible for managing front office operations, coordinating client intake and scheduling processes, maintaining records, verifying insurance, and ensuring compliance with confidentiality and healthcare regulations while providing excellent customer service to clients and staff.

Schedule

This position requires working two late nights per week until 6 or 7 PM, with later start times on those days.

Responsibilities

• Manage front office operations
• Coordinate client intake and scheduling processes
• Maintain records
• Verify insurance
• Ensure compliance with confidentiality and healthcare regulations
• Provide excellent customer service to clients and staff

Requirements

• Minimum of High School Diploma
• Experience in a medical office setting
• Proficiency in Microsoft Excel and Word
• Proper phone etiquette and communication skills
• Ability to work well with others and strong organizational skills
• Good time management skills
• Proficient in multitasking
• Computer, typing, record keeping, and filing skills
• Pass pre-employment drug screening and ODJFS-required criminal record check

Preferred Qualifications

• High School Diploma (beyond minimum requirement)
• Previous experience in a behavioral health setting
• Experience with an Electronic Health Record System

Benefits

• 403b Retirement Planning
• Health, Dental, Vision, and Life Insurance
• Paid Time Off (PTO) and paid holidays