Front Desk Receptionist: PRN

About the Role

We are looking for someone to come in on an as-needed basis to cover the Receptionist position at our front desk. This is a non-exempt, hourly position reporting to the Business Office Manager and/or Administrator.

Responsibilities

• Meets and greets all new residents to the facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry, and activities.
• Resolves customer requests, questions, and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches, and resolves customer concerns; reports trends to the Quality Assurance Committee and follows up on customer inquiries not immediately resolved.
• Coordinates discharge planning with resident, family, rehab, nursing, and referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as a role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations, including participating in the survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel:
  • Opens, delivers, and forwards mail.
  • Transcribes materials.
  • Records appointments and meetings for administrative staff.
  • Files necessary documents.
  • Answers telephone and directs callers to the correct station.
  • Refers to nursing home directory to ascertain station numbers of persons requested.
  • Takes messages for staff members.
  • Answers questions of callers according to nursing home policy.
  • Answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies; assembles material for reports and questionnaires.
• Announces notifications over the public address system.
• Updates resident directory including residents’ names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Supports business office functions as needed:
  • Receives payments for services rendered and records the amount received.
  • Distributes petty cash and makes change.
  • Prepares and distributes receipts for monies received.
  • Passes out and collects employment applications.
• Other duties, responsibilities, and activities as assigned by supervisor, including petty cash, accounts receivable/collections, resident trust fund, renewals, and other tasks.
• Attends and participates in scheduled training, educational classes, and meetings to maintain current certification as applicable.
• Adheres to work schedules in completing and performing assigned tasks; completes all assigned tasks in a timely manner as instructed by the direct supervisor.
• Meets acceptable center attendance requirements; notifies facility before late arrival to or absence from work according to established center policy.
• Cooperates with other facility personnel to ensure services can be adequately maintained to meet the needs of residents; creates and maintains an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment.
• Adheres to established employee policies and dress code.

Customer Service Responsibilities

• Models customer service principles throughout the center and promotes appreciation of our customers’ needs with every employee.
• Role models superior customer service and presents a professional image through appearance, behavior, and speech.
• Establishes realistic expectations for service levels with families, residents, and referral sources.

Residents' Rights

• Understands, upholds, and promotes the rights of residents.
• Ensures residents can exercise rights without interference, coercion, discrimination, or reprisal from the facility.
• Ensures protected health information is kept confidential.
• Ensures resident concerns/complaints are responded to with tact and urgency.
• Reports allegations of resident abuse, neglect, and/or misappropriation of resident property.
• Coordinates effective communication with residents and companions by ensuring all arrangements for providing interpreters and/or other auxiliary aids and services needed by residents and responsible parties are made.

Safety and Sanitation

• Follows established safety policies and procedures.
• Identifies and corrects safety hazards; reports safety concerns as required.
• Observes safety needs of residents as indicated in the care plan.
• Wears and/or uses safety equipment and supplies when indicated and properly trained to use.
• Demonstrates job-specific knowledge of fire and disaster preparedness during drills or actual situations.

Requirements

• High school diploma required.
• Proficiency with Microsoft Office: Word, Excel, and Outlook.
• Possess effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, governmental agencies, their representatives, and the community.

Travel

Local travel to attend company trainings and/or workshops.

Principal Contacts

Works closely with supervisor, administrator, facility personnel, vendors, visitors, and residents.

Pay

Same day pay options available.