Front Desk Receptionist (PRN)

Westminster is a premier retirement community with dedicated and skilled staff, dynamic leadership, innovative services, and first-class facilities. We are seeking hospitality-oriented candidates who take great pride in serving others in a caring and professional manner.

About the role

Seeking a hospitality-minded candidate to work as a front-office Receptionist. This position is PRN and will not have a set schedule or regular hours; you will be able to pick up shifts when other associates are off. Your availability must include day shift Monday - Friday, 7:30am - 4:00pm.

Responsibilities

• Open and close the reception desk and properly secure all files, keys, and equipment.
• Answer telephones in a timely manner and communicate effectively.
• Sort and distribute mail to residents accordingly.
• Operate a two-way radio system to dispatch messages to appropriate personnel.
• Ensure that all visitors check in/out via the Accushield kiosk at the Concierge Desk.
• Make copies and/or send faxes for residents when requested.
• Assist residents with check cashing during designated dates/times.
• Maintain the transportation schedule and coordinate transportation for residents’ appointments when requested.
• Maintain Guest Room Reservations for guest rooms via Skedda.
• Maintain the Out-of-Town resident log and Transportation Schedule.
• Respond to alarm systems including the Simplex Fire Control Panel and Companion One resident emergency Pendant Alarm System, and facilitate effective communication between appropriate personnel.
• Assist residents in entering requests in the TELS work order system when requested and answer general questions.

Hospitality Promises

• We greet residents, employees, and guests warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee, and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees, and guests feel important.
• We ask, “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.

Requirements

• High School graduate; some college preferred.
• Experience in a Receptionist position where good communication and customer relations skills are essential.
• Must have the ability to read, write, and speak English effectively, using proper speech and grammar.
• A minimum of 1 year of Reception experience is required.

Benefits

• Medical, Dental, Vision
• Employer-paid Life Insurance
• Short Term Disability, Accident, Critical Illness
• 403b Retirement Savings Plan
• Competitive pay
• Paid Time Off
• Double-time pay for holiday work

Available to full-time employees only.